At Damien Decibels, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help. Please review the return and refund terms below.

1. Eligibility for Returns

We accept returns only in the following cases:

  • You received a damaged, defective, or incorrect item.

  • The item is unused and in its original condition and packaging.

  • You contact us within 3 days of receiving your order.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team via phone or email with your order details and a clear description (with photos if possible) of the issue.

  2. Our team will guide you through the return instructions.

  3. Items must be returned in the same condition they were received.

Note: Returns without prior approval will not be accepted.

3. Exchange Policy

If the returned item is verified to be damaged, defective, or incorrect, we will arrange for a replacement of the same item or a suitable alternative.

4. Refunds

Since we operate on a Cash on Delivery basis only, refunds are not issued. In the case of an approved return, a replacement will be provided.  digital refunds will be processed.

5. Non-Returnable Items

We do not accept returns for:

  • Items that show signs of use, wear, or tampering

  • Items returned after the 3-day window

  • Items without original packaging or accessories

6. Contact Us

If you have questions about our return and refund process, please contact us at [email protected].